Engagement & Outreach Center
Engagement & Outreach Center for Supplier Communication
Your Suppliers Won’t Engage Themselves. STARS Automates Every Touchpoint - From First Outreach to Onboarding. So You Always Have an Active, Responsive Supply Base.
Trusted by 100+ Fortune 500 Companies:
What Why How
Understanding the Engagement & Outreach Center
What Is It?
The Engagement & Outreach Center provides tools to engage suppliers directly through RFIs, surveys, emails, events, and automated outreach modules. It helps you build lasting relationships with new and existing suppliers.
Why Is It Important?
- 40% completion rates compared to manual email follow-up
- Reach 5,000+ verified diverse suppliers through STARS’ engagement tools
- 10+ hours of weekly manual supplier follow-up with automated campaign sequences
How Does STARS Solve?
The STARS platform offers automated outreach campaigns, real-time communication modules, and event management tools for seamless supplier engagement. Our system enhances supplier participation and streamlines outreach efforts with minimal administrative work.
Data That Drives Results
Proven Success with STARS Engagement & Outreach Tools
Diverse Spend Analyzed
Diverse Suppliers
Happy Clients
Years of Experience
Features Overview
Optimize Your Engagement Efforts with Advanced Tools
Email Outreach
Launch automated email campaigns to engage suppliers and drive participation.
RFIs and Surveys
Collect insights through automated RFIs and surveys to improve collaboration.
Events Module
Manage supplier events and invitations seamlessly from the portal.
Automated Supplier Outreach
Automate outreach to new suppliers with dynamic communication tools.
Messages Module
Communicate in real-time with individual suppliers or supplier groups.
Mobile App Integration
Access supplier engagement tools on the go through the mobile app.
Supplier Performance Tracking
Monitor engagement metrics and participation in outreach campaigns.
Multi-Channel Communication
Engage suppliers across multiple channels for maximum impact.
Exceptional Customer Support
Clients Love Our Multi-Channel Customer Support & Training
Targeted Supplier Engagement
Drive Supplier Engagement with Email Outreach
Use our advanced email outreach features to engage both new and established suppliers, increasing awareness and participation in your initiatives.
- Schedule and automate email campaigns.
- Customize messages for different supplier segments.
- Track open and response rates to measure impact.
Efficient Data Collection
Streamlined RFI & Survey Distribution
Simplify data gathering with automated RFI and survey tools designed to capture essential supplier information effectively.
- Create and distribute surveys with ease.
- Collect comprehensive supplier details.
- Analyze responses to inform decision-making.
Simplified Event Coordination
Manage Supplier Events Effortlessly
Plan, coordinate, and track supplier events with features that simplify scheduling, invitations, and feedback collection.
- Send automated event reminders.
- Manage RSVPs and attendance lists.
- Collect post-event feedback seamlessly.
Why STARS?
See Why So Many Clients Trust STARS
Join more than 100 Fortune 500 companies and several Government and Certifying Agencies experiencing STARS.
Tailored Portal Workflow
Customize the portal to fit your specific workflow needs, ensuring the system works for you.
Branded, Secure Private Portal
Your portal is unique to your brand and protected by industry-leading security measures.
Custom Reporting
Dynamic report-building tools let you create custom reports to fit your exact needs.
Global Capabilities
Our platform supports organizations worldwide, ensuring seamless operations across borders.
Transparent Pricing
Enjoy fixed, competitive pricing with no hidden costs and unlimited users.
Multi-Channel Customer Support
Our exemplary customer support and training ensure your success.
Global Capabilities
Connect, Manage, and Engage Suppliers with STARS' Tailored Outreach Tools
Industries Served
Supporting Your Industry
STARS supports 100+ clients from government agencies to large healthcare and manufacturing clients with tailored solutions to meet the diverse needs of various sectors
Healthcare
Government
Retail
Manufacturing
Technology
Energy
Client Success Stories
See What Our Clients Say
One of the most impressive aspects of our collaboration is your willingness to customize the systems and solutions to perfectly align with the unique needs of our organization.
We were not used to the type of prompt customer service that is being provided by you; our last provider took at least 48 hours if not more to even respond to one of our questions.
The VIVA Team listens to customer feedback and makes needed adjustments. Their support team provides very quick responses. This level of customer service isn’t often experienced.
We are impressed by the flexibility and customer-centric approach demonstrated by VIVA
We've Got Answers
Frequently Asked Questions
The Engagement & Outreach Center is a tool that enables procurement teams to engage suppliers through RFIs, surveys, emails, events, and automated outreach. It helps build stronger relationships with both new and existing suppliers.
It centralizes communication, simplifies supplier engagement, and increases response rates. It saves time and helps maintain consistent and proactive outreach practices across your supplier base.
Key features include tools for sending RFIs, deploying surveys, managing email campaigns, organizing supplier events, and automating follow-ups to maximize engagement efficiency.
The center streamlines event planning by managing invitations, tracking RSVPs, sending reminders, and gathering feedback via surveys. This enhances participation and improves engagement quality.
Yes. The platform allows for setting up outreach campaigns, scheduling automated reminders, and sequencing communication to ensure consistent follow-through without manual effort.
It tracks engagement data such as email opens, survey completions, RFI responses, and event attendances. This information can be used to analyze response trends and refine engagement strategies.
Absolutely. Communications can be tailored by supplier category, certification status, or location. You can customize content to match engagement goals and increase relevance.
By enabling regular, meaningful interactions through surveys, events, and communication, it builds rapport, aligns expectations, and keeps suppliers informed strengthening collaboration and trust.
Yes. The Engagement & Outreach Center integrates with your supplier database and other procurement tools. This ensures outreach efforts are informed by accurate supplier profiles and enriched data.
Procurement managers, supplier diversity teams, compliance officers, and supplier relationship teams all benefit. The tool streamlines outreach, improves compliance, and supports strategic supplier engagement initiatives.
Maximize Supplier Engagement Today
Streamline Your Supplier Outreach with STARS