1. Acceptance of Terms

By accessing or using the STARS portal (the “Service”), you agree to be bound by these Terms of Use. If you do not agree to these terms, you may not use the Service.

2. Description of Service

The STARS portal provides cloud-based software services designed for Supplier Program Management. We reserve the right to modify or discontinue the Service at any time without notice.

3. User Accounts

You must create an account to access most features. You agree to provide accurate and complete information and to keep your login credentials secure. You are responsible for all activities under your account.

4. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Interfere with or disrupt the Service
• Attempt unauthorized access to the system
• Transmit any malware or harmful code

5. Intellectual Property

All content, trademarks, and software on the Service are the property of VIVA USA INC or its licensors. You may not copy, modify, distribute, or create derivative works without express written permission.

6. Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your data. By using the Service, you consent to the collection and use of your information as outlined in the Privacy Policy.

7. Subscription and Payment

Access to certain features may require a paid subscription. All fees are non-refundable unless otherwise stated. We reserve the right to change pricing with prior notice.

8. Termination

We may suspend or terminate your access to the Service at our sole discretion, with or without cause or notice. Upon termination, your right to use the Service will cease immediately.

9. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind. VIVA USA INC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

VIVA USA INC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of your use of or inability to use the Service.

11. Indemnification

You agree to indemnify and hold harmless VIVA USA INC, its affiliates, and employees from any claims, losses, damages, liabilities, including legal fees, arising out of your use of the Service or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law principles. Any disputes will be resolved in the courts of Cook County, Chicago, Illinois.

13. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting. Continued use of the Service constitutes acceptance of the revised Terms.

14. Contact Us

For any questions about these Terms, please contact:

VIVA USA INC
3601 Algonquin Road, Suite 425,
Rolling Meadows, IL 60008
Email: support@starssmp.com
Phone: (877) 557 5258